Privacy Policy

This data privacy notice concerns Live Brighter Now/Bianca Armitage.

If you have any queries regarding this policy please contact bianca@livebrighternow.com

Bianca Armitage is the data controller. This means Bianca Armitage is responsible for how personal data is used and processed, and for complying with requests from you in relation to your personal data where appropriate under the legislation.

Who this policy applies to:

• Visitors to the website.
• Attendees of consultations.
• Participants of in-person and online training, webinars and coaching.
• Suppliers and service providers.

How the notice applies to you will depend on the way you interact with us.  For example:

1. If you contact with an enquiry through the website, directly via the email address, by phone, through social media or any other direct means, we will use the information you provide to us to respond to your enquiry.
2. If you provide consent to be contacted for keeping up to date about products and services, you will be contacted directly or via newsletter communications unless you exercise your right to be forgotten (by email or opt-out of our mailing list).
3. If you provide consent for Live Brighter Now to use media assets created to enhance the provision of coaching and other services
4. If you sign up to a consultation, personal data will be collected and used to correspond with you about your consultation, the progress you’re making and for evaluation purposes.
5. If you are participating in face-to-face or online training that has a one-to-one activity included (e.g. coaching), your personal data will be collected and used to correspond with you about the activity, the progress you’re making and for evaluation purposes.
6. When you browse the website, cookies may be used to tailor your experience.
7. When you sign a contract to provide a service, collaboration or employment.

Personal data relates to a living individual (data subject) who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

Depending on the reason we store and process your data, we can collect the following information:

• Information about your identity, comprising first name, last name, title.
• Contact information, including billing address, delivery address, email address, and telephone numbers.
• Employment information, including employer, job title, workplace address.
• Financial information, including bank account details, payment card details, and shareholdings.
• Transaction information, including details about payments to and from you, and other details of services you have received from us.
• Usage information, including information about how you use the website and services.
• Marketing and communications data, including your preferences in receiving marketing about services available, and your communication preferences.
• Personal information, including information about attending webinars, events and meetings. Online meetings may be recorded for reference post-event.
• Your feedback – customer or participant experience associated with your name and organisation details, for example statements of support and case studies.

We use your personal data for the following purposes:

1. For the performance of the contract with you

Your information is used when you enter into a contract (for example coaching, contracts, financial transaction of services, consultations) in order to:

• Fulfil contractual obligations.
• Take or make payment.
• Provide you with open communication during the transaction or relationship.

2. For legitimate business interests

• To respond to an enquiry you initiate with us.
• To conduct market research and analysis, which helps to improve and customise our products and services.
• For marketing purposes, unless your consent is required for such marketing (see section below).
• To send you customer service emails such as reminders about webinars, events, training and meetings.
• To maintain our records (employees and accounts for example).
• To track usage of our website through the use of Google Analytics.

3. Where you’ve given consent

• To contact you with information about upcoming events, products or services via email or social media.
• To create media assets to enhance the experience of participants undertaking our in-person or online training.
• To associate your name and organisation with statements of support for use in our promotional materials, in print or online.

Once you have given consent you can opt-out at any time by emailing bianca@livebrighternow.com.

4. Where there is legal obligation

In relation to:

• Your employment.
• Social security or social protection laws.
• Collective agreement.
• Health and safety.
• Anti-money laundering.
• Tax compliance and competition laws.

Your personal data will not be shared outwith the Live Brighter Now unless stated in with contractual obligations.

Where you are representing your organisation, your details will be retained for the duration of your organisation’s contract. If you leave your organisation or your organisation is no longer contracted, then your details will be retained for 7 years in order to provide transparency to decisions you may have made.

If you contact us with an enquiry, any response will be relayed and stored on a customer relationship management site for 7 years in order to provide transparency to decisions you may have made.

If we hold your details based on your consent, we will hold your data for 5 years and seek to secure reconsent within that timeframe.

Unless subject to an exemption under the GDPR or any other corporate compliance or legal requirement, you have the following rights with respect to your personal data:

• The right to request a copy of your personal data which is held about you.
• The right to request that Bianca Armitage corrects any personal data if it is found to be inaccurate or out of date.
• The right to request your personal data is erased or anonymised where it is no longer necessary to retain such data.
• The right to withdraw your consent at any time.
• The right to request the data subject is provided with their personal data in a commonly used electronic format.
• The right to lodge a complaint with the Information Commissioners Office.

Using our contact forms you are agreeing for your personal information (email address and full name) to be used for communications directly to you about business interests and working with Bianca Armitage. The contact form information will not be used for any other form of communications other than those related to business interests and partnerships with Bianca Armitage.

Like many other websites, we use “cookies” to help us gather and store information about visitors to our websites. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number

View our full cookie policy.